This Refund Policy explains when the Canadian Chinese Construction Association (“CCCA”, “we”, “us”) will and will not refund a payment made through cccaonline.ca. It forms part of our Terms of Service.
Different rules apply to membership fees, event tickets, advertising and sponsorship, and directory and job posting fees. Find the section that applies to your purchase.
01What this policy covers
This policy applies to every payment made to CCCA through this website — membership fees, event tickets, advertising and sponsorship placements, and any fee for a directory listing or job posting.
All prices are in Canadian dollars (CAD), and applicable taxes are shown at checkout. Payments are processed by Stripe.
Where a signed sponsorship or advertising agreement sets out different refund terms, that agreement prevails for the matters it covers.
02Before you buy
- Read the item description at checkout. Membership terms, event dates, ad placement periods and inclusions are shown before you pay.
- Nothing renews automatically unless the checkout page clearly says so and you agree to it. Membership does not auto-renew by default — we will send you a renewal notice and you choose whether to renew.
- We do not guarantee results. No refund is available because a directory listing did not bring enquiries, an advertisement did not bring clicks or customers, a job posting did not bring applicants, or membership did not bring business. See section 13 of our Terms of Service.
03How to request a refund
Email us at info2.ccca@gmail.com with “Refund Request” in the subject line, and include:
- Your name and the name on the account;
- The order number and date of payment;
- What you paid for;
- Why you are asking for a refund.
We will acknowledge your request within 3 business days and give you a decision within 10 business days. If we approve a refund, we will issue it within the timeframe in section 10.
A refund request is made on the date we receive your email — not the date you decided to cancel. Deadlines in this policy are counted from that date.
04Membership fees
Before your membership is approved or activated
If you have paid but your application has not yet been approved and your membership has not been activated, you may cancel and receive a full refund.
Within 7 days of activation
If your membership has been activated but you have not yet used any member benefit, you may cancel within 7 days of activation and receive a full refund.
“Using a member benefit” includes publishing a directory listing, posting a job, buying an event ticket at the member rate, placing an advertisement at the member rate, or accessing member-only content or events.
After 7 days, or once a member benefit has been used
Membership fees are non-refundable. This applies whether or not you continue to use the membership, and whether or not you cancel part-way through the term. We do not issue partial or pro-rated refunds for the unused part of a membership term.
If we decline your application
If we decline your membership application, we refund the fee in full.
If we suspend or terminate your membership
If we suspend or terminate your membership because you breached our Terms of Service, no refund is given for the remainder of the term.
If we end your membership for a reason that is not your fault — for example, we discontinue a membership tier — we refund the unused portion of the term on a pro-rated basis.
05Event tickets
If you cancel
Refunds depend on when we receive your request, counted back from the event start date and time:
- 14 or more days before the event — full refund;
- 7 to 13 days before the event — 50% refund;
- Fewer than 7 days before the event — no refund;
- Did not attend — no refund.
You can send someone in your place. If you cannot attend, tell us the substitute attendee’s name and email at least 48 hours before the event and we will transfer your ticket at no charge. This is often better than a partial refund.
If we cancel the event
You choose: a full refund, or a credit of equal value toward a future CCCA event valid for 12 months. Tell us which you prefer; if we do not hear from you within 30 days, we will issue a full refund.
If we postpone or move the event
Your ticket is automatically valid for the new date or venue. If the new arrangement does not work for you, request a full refund within 14 days of the date we notify you.
Free events
Free events involve no payment and no refund. If you register and cannot attend, please cancel your registration so someone else can take the place.
06Advertising and sponsorship
Before the placement starts
If design, setup, scheduling or publication has not yet begun, you may cancel and receive a full refund.
After the placement starts
Once your advertisement has been designed, set up, scheduled or published, the fee is non-refundable, including where you decide to withdraw the placement early.
If we remove your advertisement
- Because it breached our Terms — no refund;
- For any other reason (for example, we change the site, discontinue a placement, or decide the ad is not a fit) — we refund the unused portion on a pro-rated basis, or offer an equivalent placement, at your choice.
Performance is never a ground for refund. We do not guarantee impressions, clicks, enquiries, leads, ranking or any commercial result. Advertisements are displayed on a rotating basis.
If you supply incorrect artwork or copy and we have to make changes, that is not a ground for a refund. We will correct it once at no charge as a courtesy.
07Directory and job posting fees
Where a fee is charged for a directory listing or job posting:
- Before we begin reviewing or publishing — you may cancel for a full refund;
- Once the listing or posting has been reviewed, edited, published or promoted — the fee is non-refundable, including where you take it down early or the position is filled;
- If we refuse to publish and you have not breached our Terms — we refund the fee in full;
- If we remove it because it breached our Terms — no refund;
- If you supplied incorrect information and the listing needs to be changed, that is not a ground for a refund.
We do not refund because a listing produced no enquiries or a posting produced no applicants.
08Duplicate charges and errors
We refund in full, without deduction, where:
- You were charged twice for the same item;
- You were charged the wrong amount;
- A technical fault on our website or in our checkout caused an unintended payment;
- You were charged for something you did not order.
Tell us as soon as you notice. There is no deadline for this kind of correction, but the sooner you tell us, the faster we can fix it.
09When we cannot deliver
If we cannot provide a service you have paid for, we will offer you — at your choice — a full refund of the undelivered part, a rescheduled or equivalent service, or a credit toward a future purchase.
This applies whether the failure is caused by us or by an event outside our control.
10How refunds are paid
- Refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
- Approved refunds are submitted to Stripe within 5 business days of approval, and in every case within 15 days where that time limit applies under Ontario law.
- Once submitted, the money usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer. That part is outside our control.
- Refunds are paid in Canadian dollars, in the amount originally charged. We are not responsible for exchange-rate movements, foreign transaction fees or bank charges applied by your own bank.
- We do not deduct payment processing fees from refunds. Approved refunds are paid in full.
- Applicable taxes are refunded along with the refunded amount.
11Chargebacks and payment disputes
Please contact us before you file a chargeback. Most issues are a duplicate charge, a misunderstanding about what was included, or a cancellation we would have approved anyway. Email us and we will usually resolve it faster than your bank can.
If you file a chargeback, we will respond to it with our records of the transaction and this policy. Where a chargeback is filed for a payment that is not refundable under this policy, we may suspend the related membership, listing, posting or placement until the matter is resolved, and we may recover any fees we incur.
Nothing here affects any right you have under Ontario law to request a chargeback from your credit card issuer — see section 12.
12Your rights under Ontario law
Ontario law does not require a business to give a refund simply because a customer changes their mind. But it does require that a published refund policy be clear and that the business follow it. That is what this policy is for.
Separately, the Consumer Protection Act, 2002 (Ontario) gives additional rights to consumers — individuals buying for personal, family or household purposes — for internet agreements over CAD $50. These include the right to cancel where required information was not disclosed before the agreement, the right to cancel where a service is not supplied within 30 days of the specified date, a requirement that refunds due under the Act be paid within 15 days, and the right to request a credit card chargeback if they are not.
Note on business purchases. A company buying a corporate membership, an advertising placement or a job posting for business purposes is generally not a “consumer” transaction under the Act, and those statutory consumer rights generally do not apply. An individual buying an event ticket for personal attendance usually is.
Where the Act does apply, nothing in this policy limits or waives your rights under it. Those rights cannot be contracted out of, and they prevail over anything inconsistent in this policy.
If you believe we have not followed this policy, contact us first. You may also contact Ontario’s Ministry of Public and Business Service Delivery, which handles consumer complaints.
13Changes to this policy
We may update this policy. The updated version is posted on this page with a new effective date.
The version in effect on the date you paid is the version that applies to that purchase. A change to this policy does not change the terms of an order you have already placed.
14Contact and language
Canadian Chinese Construction Association
- Address
- 3445 Kennedy Road, Toronto, Ontario, Canada M1V 4Y3
- Phone
- 647-906-2638
- info2.ccca@gmail.com
- Subject line
- Write “Refund Request” in the subject of your email.
Language. This policy is published in English and Chinese. The English version is the official version and governs. The Chinese version is provided for convenience only. If there is any difference between them, the English version prevails.